Quik-E – Mobile Repair Portal
Introduction
Category
- Portal
- Mobile Repair
Quik-E, a cutting-edge mobile repair platform, set out to redefine how people manage device breakdowns and damage with speed, transparency, and convenience. The brand needed a solution that streamlined service bookings, offered real-time repair tracking, and provided hassle-free doorstep pickup and drop-off—all while ensuring users felt confident entrusting their phones to a third party.
Pelicans Technologies was selected for our deep expertise in crafting intuitive digital platforms. We built a secure, mobile-first website enabling customers to select protection plans, schedule services with ease, and track every stage of their repair journey—all in one sleek, user-friendly experience.
Category
- Portal
- Mobile Repair
Elevated the UI/UX
The modernized UI resulted in higher user engagement and a significant decrease in the bounce rate. Interactive features and a captivating design held users’ attention, promoting longer visits and enhanced interactions.
Key Challenges
Presenting a multi-step service (book, pick-up, repair, return) in a simple, intuitive format.
Majority of users access via mobile; required fast loading and optimized layout on smaller screens.
Convincing users to trust a third-party mobile repair service online.
Streamlining service plan selection, booking, and follow-up with minimal clicks and inputs.
Building a scalable backend for varied phone brands, conditions, and repair types.
Keeping users updated on service progress in a transparent and efficient way.
Solutions
Clear visual breakdown of the four service stages improves understanding and builds confidence.
Mobile-optimized UI with compressed assets and fluid layouts for consistent performance across devices.
Real customer reviews with brand/issue/time saved info to build credibility.
Dropdown selectors for brand and phone condition guide users to relevant plans quickly.
Designed backend to handle multiple device types and statuses, integrated with CRM.
Clear call center number and promise of doorstep service + standby phone ensures smooth communication.
Key Features
- Users can choose and book mobile protection plans tailored to their needs.
- Offers free pick-up and delivery for mobile repairs, enhancing convenience.
- Ensures the use of authentic parts for all repairs, maintaining device integrity.
- Commits to a 10-day repair or replace policy, minimizing downtime for users.
- Repairs are conducted by expert technicians within the company's facilities.
- Showcases testimonials and feedback, building trust with potential customers.
Tech Stacks We Used
Outcome
By addressing key development challenges with smart, scalable solutions and focusing on user-first design, Quik-E’s platform now delivers a smooth, transparent mobile repair experience. The site empowers users with intuitive navigation, real-time service updates, and value-driven features like doorstep pickup and a 10-day repair-or-replace promise—building both trust and convenience into every interaction. This thoughtful digital approach ensures Quik-E effectively meets the needs of today’s fast-moving, mobile-first customers.
Valuable Feedback from Our Clients
Working with Pelicans to create our travel portal for cruise packages has been a game-changer for our business. They developed amazing frontend & backend as well as integrated third-party APIs which has made browsing and booking cruises smooth and effortless for our users. Their team was always available for support, make adjustments, and ensure everything worked perfectly. The end result is a travel platform performing well.
They have been a fantastic partner for us. Highly recommend Pelicans for their IT services
UK
Pelicans has been our trusted tech partner for years. From Ecommerce solutions to mobile apps to ongoing maintenance, their team consistently delivers high-quality solutions. I’m excited to share our new Art Hotel website and app with you and we owe it all to the amazing Pelicans team who brought our vision to life.
Big thanks to the Pelicans team and we look forward to continuing to work with you and to future successes together.
Nigeria
We needed an AI-driven recommendation chatbot for our Healthcare business. Pelicans delivered a robust, scalable solution that increased our conversion rates by 35%. They truly understand AI’s potential.
France
Pelicans Technologies transformed our business with a custom software solution, exceeding expectations. Their innovative approach, clear communication, and expertise boosted our productivity and customer engagement.
Canada
