Introduction
Category
- Travel
- Hospitality
Art Hotel NG, a premier luxury hotel in Nigeria, required a seamless digital experience to match its sophisticated brand. The hotel needed a robust content management system (CMS), a streamlined booking platform, and an integrated eCommerce solution to enhance guest interactions and optimize operations.
Pelicans Technologies was chosen for our expertise in delivering tailored digital solutions that elevate user experience, drive operational efficiency, and enhance customer engagement.
Category
- Travel
- Hospitality
Elevated the UI/UX
The new UI design really got users more engaged and helped bring down the bounce rate. With interactive features and a more appealing design, users stuck around longer and interacted more deeply.
Key Challenges
Inefficient manual booking and reservation management leading to errors, delays, and increased administrative effort, negatively impacting guest satisfaction
Lack of a unified eCommerce platform for hotel services results in fragmented guest experiences, making it difficult to manage bookings and amenities efficiently
Limited online presence and digital brand engagement reduce the hotel’s visibility, making it harder to attract potential guests and build long-term loyalty.
Difficulty in tracking guest interactions and preferences, making it hard to personalize services, improve satisfaction, and foster repeat business effectively.
Suboptimal user experience leading to lower conversions leads to frustration, causing potential guests to abandon bookings and reducing conversions.
Solutions
Created a tailored content management system that simplifies content updates and ensures smooth management of website materials, reducing manual effort and time.
Implemented an easy-to-use booking platform, streamlining the reservation experience and making it more efficient for guests to book rooms and services with minimal effort.
Developed an integrated eCommerce solution that enables guests to easily purchase additional hotel services, such as dining, activities, and amenities, enhancing revenue opportunities.
Introduced automation tools to track guest interactions, enabling personalized experiences based on guest preferences, improving satisfaction and fostering loyalty.
Optimized website performance to ensure faster load times and implemented robust security measures, boosting reliability, reducing downtime, and providing a safer browsing experience.
Key Features
- Custom CMS for efficient content updates
- Seamless booking platform with real-time availability
- Integrated eCommerce for hotel services and promotions
- Reward Points for Guest users
- Mobile-friendly and visually engaging interface
Tech Stacks We Used
Outcome
By transforming Art Hotel NG’s digital landscape, Pelicans Technologies has empowered the brand with a seamless, high-performing online experience, reinforcing its reputation as a top-tier hospitality provider.
Valuable Feedback from Our Clients
Working with Pelicans to create our travel portal for cruise packages has been a game-changer for our business. They developed amazing frontend & backend as well as integrated third-party APIs which has made browsing and booking cruises smooth and effortless for our users. Their team was always available for support, make adjustments, and ensure everything worked perfectly. The end result is a travel platform performing well.
They have been a fantastic partner for us. Highly recommend Pelicans for their IT services
UK
Pelicans has been our trusted tech partner for years. From Ecommerce solutions to mobile apps to ongoing maintenance, their team consistently delivers high-quality solutions. I’m excited to share our new Art Hotel website and app with you and we owe it all to the amazing Pelicans team who brought our vision to life.
Big thanks to the Pelicans team and we look forward to continuing to work with you and to future successes together.
Nigeria
We needed an AI-driven recommendation chatbot for our Healthcare business. Pelicans delivered a robust, scalable solution that increased our conversion rates by 35%. They truly understand AI’s potential.
France
Pelicans Technologies transformed our business with a custom software solution, exceeding expectations. Their innovative approach, clear communication, and expertise boosted our productivity and customer engagement.
Canada
